Computer – Medical Scribe
As part of our efforts to improve your care, our doctors use a secure, medical scribe to help take notes during your visit. This allows your doctor to focus more on you. As per the Privacy Act your information is kept private and secure. If you’d prefer not to have a medical scribe used during your visit, please let us know — you can opt out at any time.
Test Results
We ask you to return for the results of all your tests. These consultations are billed according to complexity and ongoing care.
Medical Certificate
For doctors to provide Medical Certificates it is necessary for the doctor to consult the patient for that ailment. It is illegal to backdate medical certificates.
Specialist Referral
Referrals for specialists are usually written at the time of consultation or an appointment will be required. You will need to make sure you have your referral prior to your Specialist appointment. They cannot be backdated by law.
Interpreter Service
An interpreter service is available on 131 450 for patients, where a language barrier arises. An Australian Interpreter Service for the impaired hearing is also available by Phoning 1800 246 945.
Patients Privacy
This practice is committed to providing complete General Practice Care to individuals and families. All patient consultations and medical records are kept strictly confidential. No personal information will be disclosed to the third party without written approval from the patient concerned. Read Our Privacy Policy Here
Repeat Prescriptions
Prescriptions are only given during a consultation. However, some repeat prescriptions may be provided without an appointment, if the patient has been seen in the last three months. Please make your request through Hotdocs Quick Consult. There is a $35.00 charge for this service. Allow 5 days for a response, conditions apply.
Vaccination
Scheduled immunization and travel vaccinations are available through our practice. Our Practice has a purpose built fridge to store vaccines
Telephone Contact
Doctors and nurses can be contacted by telephone on 3550 5000. They will return your call at the earliest convenience. However, if your call regards a life threatening matter then you should phone ‘000’.
Please allow 24 hours for all telephone enquiries and requests to be processed.
Workers Compensation
Visits for a work related injury/illness are treated at the expense of the injured worker and payment in full is required at the time of each consultation.
Sterilising
All re-usable equipment is sterilised through a fully accredited autoclave by trained staff.
MyMedicare
We invite you to register Fernlands Radius Medical Centre as your preferred general practice through MyMedicare, helping us to formalise and strengthen our ongoing care relationship with you. MyMedicare benefits include care plans, longer MBS funded telephone and telehealth consultations, which will allow you access to a more comprehensive consult with your preferred GP. Fernlands Radius Medical Centre will continue to provide you with the best possible care. To Register, visit Fernlands Radius Medical Centre and fill out a registration form at reception. Online registration process is through your Medicare Online Account or Express Plus Medicare Mobile app.
More information is available here